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24/7 Emergency Claims Service

Toll Free: 1-866-952-2876
Fax: 1-888-212-0086

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125 Northfield Drive West
PO Box 218
Waterloo, ON  N2J 3Z9
NOTE: If you are sending by courier, the postal code is N2L 6K4.

Drop-in hours: Monday – Friday 8 a.m. – 5 p.m. (EST)

For non-emergencies, please contact us during our regular business hours.

Hours: Monday - Thursday 8 a.m. – 7 p.m.; Friday 8 a.m. – 5 p.m.; Saturday 9 a.m.– 1 p.m. (EST)
or report your claims online.

Report a Claim

To report a claim. you will need:

  • Insurance policy number
  • Details of accident or loss (date, time, location and damages and/or injuries)
  • Police file number (if applicable)

Call us at 1-866-952-2876

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